Our partnership is built on trust, respect, and a shared vision. As a provider running your practice on Fay, you are not just representing your brand, but also the Fay brand. How you interact with clients, conduct yourself professionally, and embody the values of Fay directly impacts our shared success.
By running your private practice on Fay, we expect a shared commitment to our vision of increasing access to nutrition therapy and providing the highest-quality care to all clients. We trust that providers in the Fay network run their private practice in alignment with this vision.
By partnering with Fay, your brand becomes associated with our brand (in the same way Fay’s brand becomes associated with your brand!). To maintain the integrity of our shared brand, we ask that you adhere to the highest standards of professionalism and quality in all of your interactions - whether with clients, other private practice providers, or the broader community. We trust that you will be a good steward of Fay’s brand and always work to represent it in a way that is accurate, constructive and mutually beneficial. As your partner, we hold ourselves to this same standard in representing your brand.
Your conduct and management of your private practice are essential in maintaining the integrity of your personal reputation and Fay’s reputation. Whether in consultations, communications, or public engagements, your actions reflect on both your professional brand and Fay's. It is your responsibility to embody the highest standards of accuracy and professionalism in accordance with Fay’s policies.
Your online presence is an extension of your professional brand and, by association, the Fay brand. Ensure that your online conduct reflects the professionalism, ethics, and values we hold in our shared brand. Online conduct includes but is not limited to interactions with clients on Fay and other dietitians. Please be intentional in your posts and interactions to maintain an online presence that is indicative of our shared values.
Ensure you are always providing your clients with high quality, reliable care. This includes, but is not limited to: conducting appointments effectively, responding to client inquiries and needs appropriately, attending client appointments reliably, communicating with clients in the case of a conflict, and respecting your clients culture differences.
Be mindful of local customs and values in your private practice. Prioritize being respectful and considerate of the diverse backgrounds of your clients and other providers. We encourage you to review this course to learn more about cultural competency.
If you choose to participate, engage in the Fay Community in a productive and collaborative manner. This includes posting content, attending virtual events, sharing relevant resources, and contributing to discussions in a way that is appropriate, constructive, and inclusive.
At Fay, we are dedicated to ensuring that all clients receive the highest quality care possible. This commitment extends to the providers we partner with. We expect all providers to continuously strive for excellence in their practice, and we are here to support you in that pursuit.
Should any concerns arise, we encourage you to address them proactively. We believe in growth, both for ourselves and for the providers we partner with. By working together, we can create a community that is both supportive and empowering, helping each other succeed in delivering the best possible care to all clients.