Maintaining a compliant private practice protects your patients, your license, and your ability to continue delivering insurance-based care. Fay takes its compliance practices seriously and asks that providers on its platform do the same. While providers are ultimately responsible for ensuring their own compliance with applicable laws, licensure requirements, and professional standards, this course outlines certain compliance-related tips for delivering care on Fay.

Checklist for a compliant appointment

Below is a checklist of certain action items to help ensure you deliver care in a compliant manner on the Fay platform. We dive into each of these topics in depth in the subsequent sections!

✅ Confirm your patient is physically located in one of the states listed on your Fay profile at the time of the appointment. For telehealth visits, confirm the patient consents to receive care via telehealth. Check the box under “Appointment details” ****in your chart note to acknowledge that you have confirmed the site of service.

✅ Conduct the appointment in a HIPAA-compliant location.

✅ If using the chart note scribe, confirm the patient’s consent to record the appointment.

✅ Confirm appointment start and end times accurately reflect direct patient care.

✅ Review the chart note for accuracy and completeness, especially if using the chart note scribe. Please remember the chart note scribe is a tool to support your documentation, but it does not replace your review and clinical judgement.

✅ Complete and sign your chart note within 24 hours of the appointment end time.

Patient location best practices

Fay’s system is designed to match you with patients in states where you’re permitted to deliver care based on licensure requirements in tandem with the patients location. To support compliant care, especially during periods of increased travel, please continue to confirm patient location:

• When scheduling follow-up appointments
• At the start of each visit

If you find that your patient is not physically located in a state on your Fay profile at the time of the appointment, follow the guidance below:

• If a patient is temporarily out of state, please ask them to reschedule their visit for a time when they’re back home.
• If a patient has moved permanently to a state you can’t serve, please refer them to another provider via the Share Referrals space in the Fay Community.

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Obtain or renew a state license? Update your licensure information in this form. This information informs the states in which you’re able to serve patients through Fay.

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